Client Services

Order Status

Shipping & Delivery

Returns

Sale Policy

Products

Terms of Service

Once your order has been placed, you will receive a confirmation email with your order details. You can check the status of your order at any time by logging into your account on our website. If you have any issues or questions regarding your order status, please contact us at stainedconcept@gmail.com
or info@stainedconcept.com Please note that we reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity

We offer national and international shipping. Estimated delivery times are as follows:Standard Orders: 1-7 business days.All delivery times are approximate and may vary due to external factors beyond our control. We are not responsible for delays caused by third-party couriers or customs processing.

We accept returns within 7 days of receiving your order. To qualify for a return:The item must be unworn, unwashed, and in its original condition, with all labels attached.Contact us at stainedconcept@gmail.com
or info@stainedconcept.com to initiate the return process.Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.We reserve the right to refuse returns that do not meet these conditions.

All items marked as sale or discounted are final sale and are not eligible for return or exchange, unless they arrive damaged or defective. Please read item descriptions carefully before purchasing.If you believe your sale item is defective, contact us within 7 days of delivery.

All our designs are original creations of Stained Concept and are protected by copyright. Each piece is intentionally crafted to communicate the message and essence of our brand. We retain all rights over our designs, and any unauthorized reproduction or use is strictly prohibited.We strive to accurately represent each product through descriptions and images on our website. However, minor variations may occur due to lighting, screen display, or manufacturing differences.The inclusion of a product on our site does not guarantee availability. We reserve the right to remove any product at any time without prior notice.

Terms & Conditions

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Stained Concept (hereinafter referred to as “Stained Concept”, “us”, or “we”) at the Stained Concept desktop website and mobile website. By using and/or placing an order at stainedconcept.com, you agree to be bound by the terms and conditions set out herein (the “Terms & Conditions”). Please make sure you have read and understood the Terms & Conditions before placing your order.By placing an order on our website, you agree to be bound by these terms and conditions. Please ensure you read and understand them before completing your purchase.
Only persons over 18 years old, not under guardianship, can place an order on our website.
The inclusion of products or services on Stained Concept’s website does not imply that they are available at all times.

We reserve the right to discontinue any product at any time.

We may also modify these terms and conditions without prior notice.
The version applicable will be the one available on the website at the time you place your order.At Stained Concept, we strive to offer you the best online shopping experience. To ensure smooth service, you agree not to

(i) post, transmit, redistribute, or promote any content that could harm or negatively impact our business, products, or services;

(ii) act in a way that restricts, impairs, interferes, or inhibits others from using or enjoying the website, or that jeopardizes its security; or

(iii) use tools, software, or mechanisms (including but not limited to robots, spiders, or automated tools) to navigate or copy content from the site. We reserve the right to block access and close the account of any user who violates this or other provisions.

Your Account To use some of the services or features on this Site, you will need to register for an account. When you register, you must provide accurate, current, and complete information. Should any of your registration information change, please notify us immediately at stainedconcept@gmail.com
or info@stainedconcept.com.
We may also change registration requirements from time to time.
To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. Your password should be unique and kept secure. You must notify Stained Concept immediately of any breach of security or unauthorized use of your account.

Should you have any issues with your account, please contact us at stainedconcept@gmail.com or
info@stainedconcept.com.

However, we can only communicate with the account holder regarding any questions, changes, or cancellation of an account.Pricing and Payments
All prices are quoted in U.S. dollars and are subject to change without notice. Prices do not include sales tax, where applicable, or shipping costs, which you agree to pay at the time of ordering. Payment will be made at the time of purchase using available methods on our website. We accept payments via Paypal, Apple Pay, bank transfers in pesos or dollars, and via payment link.Your Order
By placing an order on our website, you agree that all purchases are for personal, non-commercial use. We reserve the right to reject or cancel any order for reasons such as product availability, errors in description or pricing, or suspicion of fraud.Shipping and Returns/Exchanges
We offer national and international shipping. Estimated delivery times are:

Standard Orders: 1-7 business days.

Delivery times are approximate and may vary due to external factors. We are not responsible for delays caused by third parties.Return and Exchange Policy

Return Period: Returns are accepted within 7 days of receiving the order.
Item Conditions: Products must be returned in their original condition, unworn, unwashed, and with intact labels.
Return Process: To initiate a return, please contact our customer service at stainedconcept@gmail.com or
info@stainedconcept.com.
Return Shipping Costs: Return shipping costs will be borne by the customer unless the item is defective or incorrect.

Refund Policy
Refunds will only be issued in the following cases:

Defective or Incorrect Items: If you receive a defective or incorrect product, please contact our customer service within 7 days of receiving the order. We will provide instructions for returning the item, and once received and inspected, we will issue a full refund to the original payment method.

Privacy and Security
We are committed to protecting your personal data and adhering to our Privacy Policy to ensure secure transactions.Contact
For any inquiries or clarification regarding these terms and conditions, please contact our customer service at stainedconcept@gmail.com or
info@stainedconcept.com.By making a purchase at Stained Concept, you acknowledge that you have read, understood, and agreed to these terms and conditions.

© 2025 Stained Concept

CLIENT SERVICES

Order Status

Shipping & Delivery

Returns

Sale Policy

Products

Terms of Service

© 2025, STAINED CONCEPT

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